ServiceNow + SAP + SCADA: Why Your Systems Need to Talk to Each Other

The Three Kingdoms Problem

Walk into any large Indian manufacturing enterprise and you’ll find three powerful systems, each ruling its own domain:

• ServiceNow: The IT kingdom – handling tickets, workflows, and service management
• SAP: The ERP kingdom – managing assets, inventory, and business processes
• SCADA: The OT kingdom – monitoring machines, sensors, and real-time operations

Each system is excellent at what it does. Together, they represent millions of rupees in investment and years of customization.

But here’s the problem: they don’t talk to each other.

What Happens in Silos

When a machine starts showing abnormal behaviour, here’s the typical flow:

1. SCADA detects temperature spike on Pump-07
2. Operator sees alert, tries to remember if this pump had issues before
3. Opens SAP to check maintenance history – different login, different interface
4. Opens ServiceNow to create a ticket – manually types everything
5. Calls around to find available technician with right skills
6. Technician arrives, asks for equipment manual – more searching

Time elapsed: 60-90 minutes before anyone starts actual troubleshooting.

The Integration Dream vs Reality

IT leaders have tried to solve this problem. The typical approaches:

• Custom Integration Projects: 12-18 months, Rs.50 lakhs+, high failure rate
• OEM AI Add-ons: Work only within their own system, don’t bridge gaps
• Replace Everything: Not practical for enterprises with existing investments

The result? Most plants still operate with siloed systems and manual bridging.

The Agentic AI Solution

Aimyze takes a different approach. Instead of replacing or rebuilding, we add an intelligent layer on top that:

1. Connects to all three systems via APIs and standard protocols
2. Continuously monitors SCADA data for anomalies
3. Automatically pulls equipment history from SAP
4. Creates rich, contextual tickets in ServiceNow
5. Assigns the right resources based on skills and availability

Deployment time: 4 weeks. Not 18 months.

What Integration Actually Looks Like

With Aimyze, that same Pump-07 scenario plays out differently:

• SCADA detects temperature spike
• Aimyze agent automatically correlates with SAP history (pump had similar issue 6 months ago)
• Creates ServiceNow ticket with full context, severity assessment, and recommended actions
• Assigns Technician Raj (certified, available, closest)
• Sends WhatsApp alert with relevant manual sections attached

Time elapsed: Under 2 minutes. Raj is already walking to the pump.

The Bottom Line

Your systems have data. Your people have expertise. What’s missing is the intelligent bridge that connects everything.

That bridge doesn’t require replacing what you have. It just makes what you have smarter.

See how Aimyze connects your systems. Book a demo at aimyze.com