The Right Person, Every Time
A ticket comes in. Who should handle it? The traditional answer involves supervisors scanning availability sheets, remembering who has what skills, and making phone calls. It’s slow and often suboptimal.
What Smart Assignment Considers
- Skills and certifications: Who is qualified for this equipment type?
- Current location: Who is closest to the problem area?
- Availability: Who isn’t already on another job?
- Workload balance: Who has capacity for additional work?
- Historical performance: Who has fixed this issue successfully before?
- Shift timing: Is the job better suited for current or next shift?
How AI Does It Better
AI can evaluate all these factors simultaneously and make optimal assignments in seconds. It learns from outcomes – if a particular technician consistently resolves pump issues faster, the AI will prioritize them for pump tickets.
The Impact
- Faster response: Right person assigned immediately
- Higher first-time fix rate: Skilled match to problem type
- Better workload distribution: No more overloaded stars and idle others
- Supervisor time saved: Focus on complex issues, not dispatching
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